Browser Requirements
If you are sure that your Internet browser and Adobe Reader are configured as close as possible to the requirements described under 'Browser Requirements' and 'Adobe Acrobat Settings' then you may want to run the Compatibility Test. This will open a Test PDF Form in a new window. If you do not see the phrase, "The Adobe Form Processing Test was successful." on the test form, then your system configuration does not meet our requirements. You can still use our application to complete your questionnaire. Your other option is to save your data to a floppy disk or other media and use a different computer where the Acrobat configuration works successfully.
To benefit from the highest level of personal information security and to utilize many of the features and functions of the TurboCourt web site, your browser must meet the following requirements:
We also recommend that you clean your browser's temporary Internet files (cache). Otherwise in your installed Adobe Acrobat software you may get the "File could not be found" error message and blank PDF files (forms). To clean your browser's temporary Internet files follow these instructions.
To determine your browser type and version:
Open your browser.
Open the Help drop-down menu and select the last item in the list, generally titled About xxx where xxx is your
browser type.
Result: Information about your browser displays; version number is in the page heading.
Enabling JavaScript and Cookies on your browser
Select your browser type and version from the list below.
Netscape Navigator 6.x (Windows and Macintosh)
To enable JavaScript on Netscape Navigator 6.x:
Open the Edit drop-down menu and select Preferences.
Result: The Preferences box displays.
Select the Advanced category.
Result: The Advanced options display on the right side of the box.
Select Enable JavaScript for Navigator option.
Select OK.
Result: The Preferences box closes and the settings are applied.
To enable cookies using Netscape Navigator 6.x:
Open the Edit menu and select Preferences
Choose the Privacy and Security menu option
Click on the Cookies
Check the radio button labeled Enable all cookies
Optionally, select Warn me before accepting cookies.
Microsoft Internet Explorer 5.x for Macintosh and Mac OS X
To enable JavaScript on Microsoft Internet Explorer 5.x for Macintosh and Mac OS X:
Open the Edit (Macintosh) or Explorer (Mac OS X) drop-down menu and select Preferences.
Result: The
Internet Explorer Preferences panel displays.
In the left-hand scroll box, open Web Browser tab and select Security Zones.
Result: The right side of the
panel shows an image of a globe and a Zone drop-down list followed by a series of radio buttons.
Select Internet Zone in the drop-down list, and select the Custom radio button. Then click the Settings... button
under the Custom option.
Result: The Internet Zone panel pops up.
Scroll down to the Scripting tab. There are two options: Execute scripts and Execute scriptlets. Set their
associated drop-downs to Enable.
Click the OK button to close out the Internet Zone window, and then click the OK button in the
Internet Explorer Preferences window.
Result: The Preferences window closes and your new settings are applied.
Microsoft Internet Explorer 5.x for Windows
To enable JavaScript on Microsoft Internet Explorer 5.x for Windows:
Open the Tools drop-down menu and select Internet Options.
Result: The Internet Options box displays.
Select the Security tab at the top of the box.
In the Zone box, open the drop-down list and select Internet Zone, if it's not already selected.
Note: The Internet zone has an earth icon associated with it.
Select the Custom Level button.
Result: The Settings button becomes active.
Select Settings.
Result: The Security Settings box displays.
Scroll down to the Scripting section.
Under Active Scripting, select Enable.
Select OK.
Result: The Security Settings box closes.
Select OK again.
Result: The Internet Options box closes and the settings are applied.
To enable cookies on Internet Explorer 5.x for Windows:
Open the Tools drop-down menu and select Internet Options.
Result: The Internet Options box displays.
Select the Security tab at the top of the box.
In the Zone box, open the drop-down list and select Internet zone, if it's not already selected.
Note: The Internet zone has an earth icon associated with it.
Select the Custom Level button.
Result: The Settings button becomes active.
Select Settings.
Result: The Security Settings box displays.
Scroll down to where the Cookies option is located and select Enable for all options.
Select OK.
Result: The Security Settings box closes.
Select OK.
Result: The Internet Options box closes and the new setting is applied.
Internet Explorer 6.x for Windows
To enable JavaScript on Microsoft Internet Explorer 6.x for Windows:
Open the Tools drop-down menu and select Internet Options.
Result: The Internet Options box displays.
Select the Security tab at the top of the box.
In the Web content zone box, select Internet zone, if it's not already selected.
Note: The Internet zone has an earth icon associated with it.
Select the Custom Level button.
Result: The Security Settings box displays.
Scroll down to the Scripting section.
Under Active Scripting, select Enable.
Select OK.
Result: The Security Settings box closes.
Select OK again.
Result: The Internet Options box closes and the settings are applied.
To enable cookies on Internet Explorer 6.x for Windows:
Click on Tools then select Internet Options
Choose the Privacy tab
Adjust the Cookie Setting slider to Accept all
Browser Encryption
In an effort to provide the highest degree of confidentiality and security for your personal information, we strongly recommend the use of 128-bit encryption browsers. Encryption is the process for scrambling your account and personal information as it passes between TurboCourt and your computer. The encryption process is built into most Internet browsers. The larger the number of bits for encryption (e.g., 40 or 128) the more difficult (exponentially) it is for an unauthorized person to unscramble the transmission. The highest level of encryption commercially available is 128-bit and is a more secure way to access your TurboCourt information.
Because many commercial browsers currently in use only support 40-bit encryption, TurboCourt has decided to allow our customers the choice of using 40-bit or 128-bit encryption access but strongly urges the use of 128-bit browsers. Failure by user to utilize the highest level of encryption as discussed above may compromise the security of user's information that is being transmitted. TurboCourt will not be liable for any damages that may result from any breaches of the information's security as agreed to by user under the User's Terms and Conditions.
"Reuse windows for launching shortcuts" in Internet Explorer:
We strongly recommend you do not reuse windows for launching shortcuts in Internet Explorer:
- Start Internet Explorer.
- Choose Tools > Internet Options.
- Choose Advanced tab.
- Uncheck "Reuse windows for launching shortcuts", and click OK.
Picture 1. Uncheck "Reuse windows for launching shortcuts" in Internet Explorer
JavaScript
JavaScript (not to be confused with Java) is a scripting language that is used to enhance the interactivity and dynamics on Web pages. This language allows such features as calculations, writable forms, special effects, and customized graphics selections. For more information about TurboCourt's use of JavaScript, email at .
Enable JavaScript
Clean your browser's temporary Internet files
For Internet Explorer follow these steps:
- Start Internet Explorer.
- Choose Tools > Internet Options.
- Choose General tab.
- Click "Delete Files..." button.
- In the Delete Files box, Check "Delete all offline content", and click OK.
Picture 2. Clean temporary Internet files in Internet Explorer
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