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An attorney, professional law association, corporation, or partnership that is authorized to practice law.
A law firm with one or more attorneys who are authorized to practice law.
Also, a person employed by an attorney or law firm who is authorized to file on behalf of the licensed attorney (e.g., a paralegal).
CONNECTICUT ONLY: To register as an attorney with the Probate Court eFiling system, an attorney MUST first be registered with Judicial Branch eServices. Please verify that your contact information (email and mailing address) is correct in eServices before continuing. If you update your eServices information, please wait 24 hours before registering with the Probate Court eFiling System.
A person who represents himself or herself in a case. A person who is not a party who files reports or other documents in a case (e.g., a court-appointed physician or psychologist).
A person filing or responding to a case on behalf of a company, sole proprietorship, partnership, association, and/or corporation. Note: Active members of the State Bar should file as attorneys, not as businesses.
A person or attorney authorized to represent a governmental body charged with administering and implementing legislation that is required to pay application fees or filing fees under state law. If you are not sure whether you are non-exempt, contact the court where you plan to file.
A person or attorney authorized to represent a federal court, or a state, county, or city governmental body charged with administering and implementing legislation, that is NOT required to pay application fees or filing fees under state law. If you are not sure whether the organization you represent is exempt, contact the court where you plan to file. Note: Not applicable in Connecticut.
AVAILABLE ONLY IN ARIZONA. A person who is qualified according to individual state laws (including certification or registration where required) to serve all process, writs, orders, pleadings, or papers required or permitted by law for service before, during, or independent of a court action.
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Frequently Asked Questions

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TurboCourt Customer Support and the Courts cannot provide legal advice. We can help with technical questions regarding this program and some questions regarding the court/agency process. If you have a question of a legal nature, we recommend you contact an attorney.
The following frequently asked questions address most of the questions about using TurboCourt.
General Issues
Connecticut Probate Court Frequently Asked Questions
New Hampshire Judicial Branch Frequently Asked Questions
Arizona General Issues
Florida-Family Law
Florida-Evictions
Florida – Domestic Violence, eFiling and eNotary Services
Florida-Small Claims
Florida-General
Forms - Void/Sample
Forms - Changes After Payment
Forms - Viewing / Printing Forms
New Jersey Small Claims - Essex County

General Issues

Q:How can I register in TurboCourt?

A:

TurboCourt offers several options for logging in to our system....
Q:How do I add or delete user(s)?

A:

You must be a TurboCourt company administrator in order to manage users....
Q:How do I ensure to receive TurboCourt email notifications for my filings and electronic service?

A:

Take these steps to make sure you receive emails sent from TurboCourt regarding the status of your f...
Q:How do I request a new password?

A:

If you have forgotten your TurboCourt  password and would like to reset it at any time, please click...
Q:How do I request my forms?

A:

Please log in to TurboCourt and click on the form set number you wish to email. ...
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Connecticut Probate Court Frequently Asked Questions

Q:Attaching more documents after eFiling

A:

Once you have submitted your filing, you can not add more documents to that filing. If you need to s...
Q:Payment After Submit Button

A:

If you are redirected to a payment screen after the TurboCourt Submit button that means that you hav...
Q:How do I edit or manage users

A:

You must be a TurboCourt company administrator in order to manage users....
Q:Payment Methods

A:

You can pay using a credit card or bank check. To pay by check, you will need to provide the bank routing number and the account number of the check.
Q:Unable to Register Juris Number. Email doesn't match the one registered with eServices.

A:

This message appears because the email address you entered on the Juris # verification screen does n...
Q:What are the answers to the most frequently asked questions?

A:

Click here
Q:Juris Number Attorney

A:

Attorneys need to verify their Juris # (that’s in CT's Judicial Branch eServices system) in order to...
Q:eSignatures

A:

Filers do not need to maintain eSignatures within TurboCourt. All documents must be prepared and sig...
Q:Multiple Law Firm Locations

A:

The address provided in the company profile on TurboCourt is NOT used for the eFiling process or eSe...
Q:How to Add/Delete Users

A:

You must be a TurboCourt company administrator in order to manage users....
Q:Need to change TurboCourt account from Individual to Attorney/Law Firm

A:

In order to resolve this issue, you must first log into the “Individual” TurboCourt account and chan...
Q:Filing as a Paralegal

A:

In order to file as a paralegal on behalf of an attorney, that law firm must add you as a user to th...
Q:Government Exempt Agency

A:

You are registered as a government exempt agency. At this time the CT eFiling system is only available to attorneys and self-represented litigants. Therefore, you will need to register as an Attorney/Law Firm.
Q:I am already a TurboCourt administrator, do I have to add myself as a user also?

A:

If you are already registered as a TurboCourt administrator for your law firm, then you are already a User who can create and submit filings.
Q:Sending Notifications Regarding your submitted Filings to People other then the Filer

A:

There are two options available at this time:...
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New Hampshire Judicial Branch Frequently Asked Questions

Q:What are the answers to the most frequently asked questions?

A:

Frequently asked questions:...
Q:How do I file confidential information?

A:

IMPORTANT:  Do not file confidential documents or confidential information unless required, or unles...
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Arizona General Issues

Q:What are the answers to the most frequently asked questions?

A:

Click here TABLE OF CONTENTS.
Q:How much does e-Serve cost?

A:

e-Serve costs the filer $3.80 per filing.
Q:Why pay TurboCourt fee, when email is free?

A:

TurboCourt e-Serve provides a real-time tracking tool, allowing filers to view the status of each document, in a single screen. With e-Serve, filers can see precisely when documents are opened by the opposing party. By using the same portal to file and serve documents electronically, TurboCourt Filers can save time with this nominal fee of $3.80 per filing.
Q:Do I have to worry about consent of opposite party?

A:

Pursuant to AZ Supreme Court Administrative Order 2014 – 27, as long as the opposite party is an attorney using AZTurboCourt, they have given consent.
Q:Is this service method formally recognized by the court?

A:

Yes, as of March 2014, e-Serve is formally recognized by AZ Supreme Court as a safe, secure and legally acceptable means of serving filed documents.
Q:How is time computed when a document is electronically served (e-served)?

A:

As described via Administrative Order, service is complete upon transmission and an additional five calendar days shall be added to the period of time prescribed by these rules to do some act or initiate some proceeding.
Q:How will I know when the documents are served?

A:

AZTurboCourt provides real-time tracking, including date & time stamp when recipient opens the documents.
Q:What is defined as an Exempt Government Organization in the State of Arizona?

A:

In the State of Arizona define,  an exempt user is defined as follows: ...
Q:Who qualifies as a Private Process Server in the State of Arizona?

A:

A Private Process Server in the State of Arizona is a person certified by the State of Arizona to serve all process, writs, orders, pleadings, or papers required or permitted by law for service before, during, or independent of a court action.
Q:How do I prepare attachments and exhibits for submission?

A:

An important best practice is to prepare the attachments and exhibits prior to creating your form se...
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Florida-Family Law

Q:How do I file for divorce in Florida?

A:

The Florida Courts have created a helpful Family Law document, FAMILY LAW FORMS, COMMENTARY, AND INS...
Q:How do I preview my forms?

A:

Your forms become available after you have made your payment....
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Florida-Evictions

Q:I prepared my Complaint forms using TurboCourt. Now I need additional forms because the tenant(s) did not adequately respond.

A:

If you filed a Complaint against your tenant(s) through the court and they were served with the prop...
Q:I didn't use TurboCourt to prepare my Complaint forms, but I need new forms because the tenant(s) did not adequately respond to my formal Complaint.

A:

If you filed a Complaint against your tenant(s) through the court and they were served with the prop...
Q:How does the eviction process work?

A:

Evictions are generally a multi-step process....
Q:I need additional forms because the tenant(s) did not adequately respond to my Notice

A:

If you filed a Notice against your tenant(s) and the tenant(s) did not reply and/or did not meet you...
Q:How do I create a "notice" to begin the eviction process?

A:

A "notice" is a written notification to the tenant that you are taking legal action against him/her....
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Florida – Domestic Violence, eFiling and eNotary Services

Q:What are the answers to the most frequently asked questions?

A:

Click here
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Florida-Small Claims

Q:How do I serve the Defendant in Lee County, Florida?

A:

Each defendant must be served with copies of the Statement of Claim and Summons...
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Florida-General

Q:Can I electronically file my forms in Florida?

A:

In Florida electronic delivery of your forms to the Court is not available at this time.  The Florid...
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Forms - Void/Sample

Q:I made changes to my answers after I paid to print. Why do I see Void/Sample on my forms now?

A:

Once you have paid the service fee to generate a final Form Set (without Void/Sample on it), any cha...
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Forms - Changes After Payment

Q:How do I change my answers and get new forms after I already paid to print my Form Set?

A:

Once a Form Set has been paid for, the questionnaire used to generate that Form Set cannot be edited...
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Forms - Viewing / Printing Forms

Q:I cannot print my forms

A:

There are two ways to print your forms....
Q:My forms are not printing in the right format on the paper

A:

In the Print dialog box, make sure your printer is set to print on 8-1/2" x 11" paper and in "Portrait" orientation.  You may also select "Shrink/Fit to Printable Area".
Q:I try to print or view my forms, but they come up ‘blank’.

A:

TurboCourt uses Adobe Reader to view the forms.  Sometimes the Adobe Reader program tries to do an a...
Q:Why do my forms come up blank (Mozilla Firefox)?

A:

Generated PDF forms may not be displayed properly or come up blank in the Build-in Firefox PDF viewer (Mozilla Firefox, version 19.0 and up). To view your forms, install and use the standard Adobe Acrobat viewer to your computer. The built-in viewer also prompts for the standard viewer to be opened at the very top of the PDF page. It is a small banner. You can open the standard viewer that way as well.
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New Jersey Small Claims - Essex County

Q:After I e-file my forms, what happens next?

A:

The forms will be electronically transmitted to the court.  The Court will then review the forms and...
Q:Why am I not receiving emails?

A:

In almost all instances, the reason the e-mails are not arriving to your e-mail account is due to Spam Filtering or Bulk mail setting.  The e-mail should be coming from customerservice@turbocourt.com.  Please verify or modify the appropriate setting in your e-mail account.  You should also check your bulk mail or spam folders for the e-mails.
Q:How do I change my hearing date / adjourn my hearing date?

A:

R. 6:4-7(a) All requests for adjournments of hearings, trials and complementary dispute resolution e...
Q:Requirements for filing a Small Claim:

A:

Small Claims cases are limited to cases in which the demand is not more than $3,000 or $5,000 if the...
Q:I am receiving “session time-out“ and/or “session expired” errors.

A:

This is a common issue and is typically caused by your computer's settings- you might have cookies o...
Q:How Can Reservice be Performed?

A:

Where initial service by mail has not been effectuated, plaintiff or the attorney may request reserv...
Q:Who notifies the defendant after my forms are filed?

A:

Once the court accepts your filing, the forms are processed and a court initiated docket number is a...
Q:What happens if I filed my case in the wrong county?

A:

If a Special Civil Part complaint is presented for filing in a county where venue does not lie, and ...
Q:What is effective service?

A:

If a Special Civil Part complaint is presented for filing in a county where venue does not lie, and ...
Q:I tried to print or view my forms, but they came up blank.

A:

TurboCourt uses Adobe Reader to view the forms.  Sometimes the Adobe Reader program tries to do an a...
Q:How long do I have to file my Reservice?

A:

Plaintiff will be afforded 60 days from the date of the filing of the complaint to submit a correcte...
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If you are unable to find the answers to your questions, click Submit Help Request to contact our Customer Support team.
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