| TurboCourt Customer Support and the Courts cannot provide legal advice. We provide answers to technical questions regarding the application and the resulting forms, and some court/agency process questions. If you have a question of a legal nature, we recommend you contact an attorney. |
| Find the answer to your question below. These frequently asked questions address most of the issues about using TurboCourt. |
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Forms - Save/Retrieve Issues |
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Q: | How do I retrieve/upload my saved questionnaire .data file? |
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TurboCourt’s Save/Retrieve utility allows you to save your questionnaire data as a password-protecte...
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Forms - Void/Sample |
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Q: | I made changes to my answers after I paid to print. Why do I see Void/Sample on my forms now? |
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Once you have paid the service fee to generate a final Form Set (without Void/Sample on it), any cha...
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Forms - Changes After Payment |
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Q: | How do I change my answers and get new forms after I already paid to print my Form Set? |
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Once a Form Set has been paid for, the questionnaire used to generate that Form Set cannot be edited...
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Forms - Deleting Forms |
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Q: | How to delete your forms |
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You can delete a questionnaire and corresponding Form Set if you have not yet paid for it. Follow t...
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Forms - Viewing / Printing Forms |
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Q: | Can you mail a paper copy of my forms to me? |
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Delivery of your forms happens electronically. After you have completed your questionnaire, you wil...
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Q: | I cannot print my forms |
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There are two ways to print your forms....
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Q: | My forms are not printing in the right format on the paper |
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In the Print dialog box, make sure your printer is set to print on 8-1/2" x 11" paper and in "Portra...
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NYC - Court Process Questions |
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Q: | After I e-file my forms, what happens next? |
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If the Court accepts your forms, they will assign you a court date and then mail the Statement of Cl...
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Q: | How do I change my hearing date? |
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If you wish to cancel or re-schedule your Court action, you will need to write a letter to the court...
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Q: | If I create a Demand Letter for a Commercial Consumer Transaction Claim, is there anything else I have to do? |
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Pursuing a Commercial Small Claim that is the result of a consumer transaction is a two step process...
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Q: | Requirements for filing a Commercial Small Claim |
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For filing Commercial Small Claims in NYC the following requirements must be met:...
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Q: | Requirements for filing an Individual Small Claim |
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You may file your small claim in the Small Claims Court of the New York City Civil Court if ...
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Q: | Where can I find answers to NYC Small Claims Court procedural questions? |
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The New York City Civil Court created a very helpful publication, "A Guide to Small Claims Court". ...
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Q: | Who notifies the defendant after I file my forms? |
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Once the Court accepts your filing, they mail your Statement of Claim to the defendant(s)....
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California - General |
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Q: | How come I’m not receiving emails? |
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In almost all instances, the reason the e-mails are not arriving to your e-mail account is due to Sp...
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Q: | How come the court I wish to file in is not available? |
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Currently, 45 of 58 California counties are partnered with TurboCourt California - EZLegalFile. So...
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Q: | I’m Receiving “Session Time-out” and/or “Session expired” errors |
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This is a common issue and is typically caused by your computer's settings- you might have cookies o...
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Q: | I try to print or view my forms, but they come up ‘blank’. |
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The TurboCourt- California - EZLegalFile program uses Adobe Reader to view the forms. Sometimes the...
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Q: | What are the next steps after you print forms |
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You will actually need to print your forms and file them physically with the court (unless you are f...
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Dept of Child Support Services (DCSS) - Case Processing Questions |
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Q: | If e-filing is not available in my county, where do I mail my forms? |
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After you have selected the county where you will file and you are in the questionnaire, click on th...
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Florida-Evictions |
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Q: | How does the eviction process work? |
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Evictions are generally a multi-step process....
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Q: | How do I create a "notice" to begin the eviction process? |
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A "notice" is a written notification to the tenant that you are taking legal action against him/her....
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Q: | I didn't use TurboCourt to prepare my Complaint forms, but I need new forms because the tenant(s) did not adequately respond to my formal Complaint. |
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If you filed a Complaint against your tenant(s) through the court and they were served with the prop...
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Q: | I need additional forms because the tenant(s) did not adequately respond to my Notice |
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If you filed a Notice against your tenant(s) and the tenant(s) did not reply and/or did not meet you...
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Q: | I prepared my Complaint forms using TurboCourt. Now I need additional forms because the tenant(s) did not adequately respond. |
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If you filed a Complaint against your tenant(s) through the court and they were served with the prop...
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Florida-Family Law |
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Q: | How do I file for divorce in Florida? |
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The Florida Courts have created a helpful Family Law document, FAMILY LAW FORMS, COMMENTARY, AND INS...
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Q: | How do I preview my forms? |
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Your forms become available after you have made your payment....
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Florida-General |
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Q: | Can I electronically file my forms in Florida? |
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In Florida electronic delivery of your forms to the Court is not available at this time. The Florid...
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Florida-Small Claims |
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Q: | How do I serve the Defendant in Lee County, Florida? |
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Each defendant must be served with copies of the Statement of Claim and Summons...
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